Payment Policies

Payment Methods

Opalspace offers a range of convenient payment options, both online and offline, to ensure a seamless experience for your interior design project.

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1. Online Payments

Each quotation shared with you includes a secure payment link. Payments are processed through a robust gateway, accepting major credit cards, debit cards, UPI, and wallets.

For those preferring a bank or wire transfer, your designer can provide the necessary account details.

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2. Offline Payments

Please coordinate with your designer if you prefer offline payments. Cheques or drafts must be issued in favor of Opalspace India Private Limited.

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Transaction Security Guarantee

Opalspace prioritizes your financial security. All online transactions are safeguarded through a Payment Gateway that complies with global security standards. These include:

• VeriSign Secured® Certification: Trusted for online transactions worldwide.
• PCI Compliance: Ensures stringent global standards for handling credit card information.

With Opalspace, you can make transactions confidently, knowing your financial details are protected.

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Transaction Failures

no funds will be deducted from your account if an online payment fails. To minimize transaction failures:

• Ensure a stable internet connection.
• Double-check the details you provide.

For assistance with payment issues, contact us at 8587 911 064 (10 AM to 7 PM, Monday to Sunday) or email us at [email protected].

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Payment Terms for an Opalspace Project

Project and Order Overview

• A project refers to the overall home design task for a single property.
• Multiple orders may be created for the same project (e.g., one order for modular products, another for civil work).

Booking Opalspace

Secure your project with a booking fee:

• 5% of the final quote or ₹25,000, whichever is higher.
• This amount is adjusted against future orders.
• If the project scope expands significantly, additional fees may be required before design work begins.

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Payment Gateway Fee

• The gateway fee is waived for the first installment.
• For subsequent transactions, a 2% non-refundable gateway fee (inclusive of GST) is applied.
• Invoices can be accessed via your Opalspace Hub account.

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Execution Milestones and Payment Schedule

The payment schedule is aligned with project execution milestones. Once the order reaches 40-50% completion, the remaining payment is due.

Order Type	Overview	Execution Milestone (Pay 100%)	Handover
Civil & MEP	Base MEP work and POP completion	Fixtures, fittings, final painting	Project handover
Custom Furniture	Carcass quality check (Workshop)	Installation	Final handover
Custom Furniture	Wood framework completion (On-site)	Finishing	Final handover
Catalogue Products	Direct purchase	Full payment before door delivery and installation	Direct handover

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45-Day Delivery Payment Terms (DL-NCR Only)

• 5% of the final quote or ₹25,000 on booking.
• 50% payment at order confirmation.
• 100% payment within 7 days of order confirmation (manufacturing begins only after full payment).

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Payment Terms for Orders

If the booking fee has been adjusted against an order, the following terms apply:

• 50% payment upfront for subsequent orders.

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Terms & Conditions

1. Delays: Late payments can lead to project delays, for which Opalspace is not liable.
2. Cancellations: Projects canceled after 50% payment are non-refundable.

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This structure ensures a clear, transparent payment process while guaranteeing financial security and reliability throughout your project with Opalspace.