Our Outstanding Process

In interior design, a  project refers to the overall transformation of a space. Think of it as the big picture – the complete vision for your home or area. A project includes all the various tasks, products, and services needed to bring your space to life. On the other hand, an  order represents the individual elements or tasks required within that project, such as civil work, furniture, or lighting installations.

To clarify this, let’s look at a real-life example: Imagine you're renovating your living room. The entire renovation is your project. Within this project, you might have several orders – one for the sofa, another for the wall paint, a third for custom cabinetry, and others. Each item is billed separately as an order, but they all come together to complete the project.

A project can have multiple orders. When you hire an interior design team, you’re hiring them for the entire project, and they manage all the orders within it to ensure a seamless process from start to finish.

Our catalog is thoughtfully curated to help you find the perfect products for your home. With over 2.5 lakh products, we offer various options catering to different tastes, styles, and budgets. Our catalog includes both OpalSpace-branded products and a selection of best-in-category brands from all over India.

Imagine designing a living room: through our catalog, you can select everything from a cozy, stylish sofa to matching side tables, lighting, and decor accents – all in one place. You’ll find options across categories, including:

• Furniture: Sofas, beds, chairs, and tables in various styles.
• Lighting: A diverse selection of lighting fixtures to set the perfect ambiance.
• Storage Solutions: Kitchen cabinets, wardrobes, and shelves for functional organization.
• Appliances: High-quality kitchen and home appliances that blend with your decor.

Using our catalog, you can choose from a range of top-quality options that fit your project’s design style and needs while ensuring quality and durability. Whether you want to add a splash of color with an accent chair or invest in a timeless, elegant dining set, our catalog has everything you need to bring your vision to life.

We offer a comprehensive range of services that cover every aspect of interior design and home improvement. Our services include:

• Civil Work: Structural modifications, such as wall removal, plumbing, electrical work, etc.
• Custom Furniture: Bespoke furniture designed to fit your unique space and style.
• False Ceilings: Decorative and functional ceiling work that enhances lighting and acoustics.
• Flooring and Tiling: Installation of quality flooring materials to match your aesthetic and durability needs.
• Cladding: Decorative wall treatments that add depth and character to your spaces.

Why choose us? We have a 100% in-house team, meaning our trained professionals manage and monitor every aspect of your project. Our team follows a meticulous 146-point quality checklist to ensure that every element of your home meets high standards. As a result, we can offer a full home warranty, something rare in the industry.

Example: Let’s say you’re revamping your kitchen. We handle everything from cabinetry and countertops to lighting and tiling. Our team works together seamlessly, ensuring every part of the kitchen complements the others, resulting in a beautiful, functional space. With our services, you get high-quality interiors and peace of mind, knowing that the work is covered under our warranty.

An  execution milestone is a key stage in completing your project. This milestone represents the point at which significant work has been completed, typically around 40-50% of the total order value. Reaching this milestone indicates that a major portion of the project is done, and the next payment stage is due. Each type of order has its specific milestone to mark progress.

Here’s a quick breakdown of common execution milestones:

Example:If your project includes custom furniture, reaching the carcass quality check completion milestone means that all structural elements of your furniture are in place and quality checks have been completed. This indicates that the next stage—installation—is ready to commence.

Execution milestones help you stay informed about progress and ensure that each phase is completed to standards before proceeding.

Home interiors and renovations are a significant investment, and we understand that spreading payments across multiple stages helps make the process smoother and more manageable. We have structured payments around specific project milestones to give you flexibility and transparency at every step.

Every payment stage is connected to one specific milestone, so you get paid only for work completed. This system benefits the client and team by establishing an equated payment to compensate for the project's progress, leaving the whole project to fund balance.

Example: After the down payment for the booking, the next payment stage may be when half of the project is completed and the core structural work is done. This will help keep you and your team at pace with the project's development, thus facilitating better project management and quality assurance in each phase before proceeding. It's a phased payment structure that gives you more flexibility to manage your investment by working out while ensuring that work takes place in an organized, milestone-driven manner.

Yes, absolutely! We offer flexibility for clients who wish to design only a specific part of their home. Whether you need a modular kitchen, a Stylish living room, or a comfortable kid’s bedroom, we’re here to help make that space uniquely yours.

Example: Imagine you’re looking to redesign just your kitchen. Our designers will work closely with you to understand your needs, such as maximizing storage, incorporating modern appliances, and selecting finishes that match the rest of your home. From cabinetry to countertops, we’ll handle every detail to make your kitchen functional and beautiful.

So, whether it's one room or the whole house, our team is equipped to bring your vision to life in a way that complements your lifestyle and fits your budget.

Yes, your online payments are completely secure. We prioritize the safety and security of our clients, implementing rigorous digital protection measures to prevent payment fraud and safeguard your information.

Every order gives you a secure, encrypted online payment link that keeps your transaction details private and safe. We work with payment gateways that are well-established and trusted for offering multi-layered security in the form of SSL encryption and two-factor authentication.

Example: Once you have finalized all the details of your design, you will receive a safe link to review and confirm the payment. However, if you prefer not to pay online, we accept cash, cheque, and wire transfers as alternatives to add flexibility.

We strive to make your payment experience smooth, secure, and hassle-free so you can focus on the exciting journey of bringing your dream space to life.

We understand that plans go awry, and while we will bend over backward to accommodate everything a client wants, a cancellation policy applies to the time and resources invested in your project. Once a project is booked and initiated, we do not offer provisions for standard cancellations and refunds.

However, we are also open to reconsidering each case in extraordinary situations to identify a proper action. Suppose you think changes are necessary for your project timeline. In that case, it is also best to discuss it with us as early as possible so we can explore options together.

Example: Suppose an unforeseen event requires you to delay or reconsider your project. In such cases, our team will work with you to explore possible solutions, such as adjusting the project timeline, rescheduling, or offering alternative options where feasible. For full details, please refer to our cancellation policy or contact our support team for personalized assistance.

We are India's only home interior platform offering a full product and service warranty. When you choose us for your home interiors, you get:

• 10-Year warranty: Our catalog products have a flat 10-year warranty, giving you peace of mind and quality assurance.
• 1-Year Service Warranty: All our services, from installation to finishes, are covered under a 1-year warranty.

This warranty shows our concern for quality and customer satisfaction. We stand behind our products and artistry, and your house will remain beautiful and useful for years.

Example: Suppose you bought a modular kitchen from us. Suppose there are issues with the cabinetry or fittings within the warranty period. In that case, our team will respond immediately to protect your investment. This support will let you enjoy your home without worries and let you know we are here to help if anything needs attention.

For further details regarding the terms and conditions, visit our warranty page or contact our support team.