We transform your dream homes into beautifully and intelligently
designed realities.
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Contact Info
- B-003, Plot A-1, Sector-59, Noida
- [email protected]
- +91 858 791 1064
Designing With Opalspace
1. What should I prepare before starting my project?
Starting your home design journey with Opalspace is an exciting experience. To make the most of your first design consultation, we recommend bringing a copy of your floor plan and any inspiration you've gathered, such as magazine clippings or online ideas. Prepare to share details about your lifestyle, daily routines, and personal preferences with your designer to ensure a tailored design solution.
Additionally, exploring Opalspace's extensive design repository and marking the styles and features you love can provide your designer with a clear understanding of your vision. A clear budget is crucial for a smooth process, as Opalspace currently accepts projects with a minimum budget of ₹1 lakh.
2. What can I expect during the design consultation?
Your design consultation is your first step toward creating a personalized living space. Depending on your location, you'll connect with your Opalspace designer in person at one of our Experience Centres or virtually via a video or phone call. During this session, you'll discuss your home's requirements, design goals, and how to best use your available space.
After this collaborative session, your designer will craft a personalized proposal that outlines initial design concepts and provides an estimated cost. This proposal ensures clarity and alignment, serving as a roadmap for your interior project. For further details, visit our comprehensive article.
3. What does a design concept or proposal include?
A design concept is your first glimpse into how your dream home will come to life. Your Opalspace designer will create a visual blueprint using reference designs, curated color palettes, and mood boards to represent your space's overall aesthetic and functionality.
Alongside this creative vision, your designer will share a tentative quotation detailing furniture, decor items, and service costs to help you make informed decisions before proceeding to the next steps.
4. What is a quotation or BOQ?
A quotation, a Bill of Quantities (BOQ), is a detailed breakdown of all items, furniture, and services included in your project. It offers transparency by listing the exact costs for each component, ensuring no hidden charges exist.
This document empowers you to understand where your investment is going and aids in budgeting your dream home project effectively.
5. Where does Opalspace source its furniture and products?
Opalspace takes pride in offering a diverse and high-quality furniture and home decor catalog. Our collection includes everything from luxurious sofas and ergonomic chairs to modular kitchens and stylish wardrobes. Products are available in various colors, finishes, and materials to suit any aesthetic.
Besides our in-house branded products, we collaborate with leading domestic and international brands, including Gulmohar Lane, Rug Republic, Hettich, and Hafele. This ensures you access premium options that meet functional and stylistic needs.
6. How many design revisions can I request?
At Opalspace, we aim to deliver a design that reflects your vision. While there is no official limit to the number of revisions you can request, we advise keeping revisions to a maximum of three or four. This helps maintain momentum and ensures your project stays on track without unnecessary delays.
Each iteration brings you closer to your ideal home while respecting the timelines and overall project flow.
7. Will I get to explore samples before placing an order?
Yes, absolutely! At our Experience Centres, you can immerse yourself in our designs and materials. You'll have the chance to touch, feel, and evaluate the options available, from fabric textures to finish samples.
This hands-on experience helps you make informed choices with confidence. At the same time, your designer will guide you through the selection process to ensure alignment with your vision.
8. What should I do if an item from my quotation is out of stock?
No need to worry! Our comprehensive catalog ensures there is always an alternative available. Suppose an item in your quotation becomes unavailable. In that case, your designer will promptly assist you in selecting a comparable or better option that suits your project requirements.
This ensures your project continues seamlessly without compromising style or functionality.
Managing My Home Project
1. Who will oversee my project?
Your dedicated Opalspace designer will be the sole point of contact throughout the project. They will handle every aspect of the design and execution process, ensuring your vision is realized seamlessly, from the initial consultation to the final installation.
2. Will I need to manage the service partner?
No, you won't have to manage any aspect of the service partners' work. At Opalspace, we prioritize hassle-free service, and your designer will oversee all coordination, quality checks, and execution. This approach ensures a smooth process without requiring your intervention.
3. How will I receive updates on my project?
Transparency is at the core of our operations. Once site execution begins, your designer will provide a comprehensive timeline and share regular updates via email, phone calls, and meetings. You can also monitor progress conveniently through your Opalspace account.
4. Do I need to visit the site frequently?
Frequent site visits are not necessary. Your designer will regularly visit the site to inspect and monitor the progress. Additionally, scheduled site visits with you will be arranged to address any concerns or review the work.
5. Who supervises daily site work?
Our skilled service partners and their teams will manage the daily on-site work. These professionals handle all aspects of execution and ensure everything proceeds as per the design plan.
6. Can I stay in my house during the renovation?
It's possible, but it depends on the scope of the renovation. We recommend consulting with your designer to evaluate the feasibility and assess any potential disruptions to your routine.
7. What should I do if my project takes longer than expected?
Extended timelines may arise due to design revisions or unforeseen challenges. If delays occur, connect with your Opalspace designer to address your concerns and explore solutions to expedite the process.
8. Who should I contact if I have concerns about my project?
If you have concerns about your ongoing project, you can escalate them through the following channels:
| Point of Contact | Step 1 Escalation | Step 2 Escalation |
|---|---|---|
| Your Opalspace Designer | Business Manager | General Manager |
For unresolved issues, you can also contact our customer care team at [email protected] or call us at +91 8587 911 064 for assistance.
Delivery and Installation
1. Who is responsible for installing my home interiors?
Your interiors will be installed by our highly skilled service partners, handpicked by thousands of contractors and providers in your city. Opalspace-branded products are crafted in state-of-the-art factories, while our partner brands and customized designs are expertly handled and installed by these professionals to ensure a premium experience.
2. Who are Opalspace's service partners?
Our service partners are top-tier professionals chosen for their expertise, reliability, and adherence to quality standards. Each partner undergoes a rigorous vetting process across 34 parameters, including workmanship, pricing, timelines, and customer satisfaction.
3. What are the selection criteria for service partners?
Service partners are assessed on various factors such as craftsmanship, punctuality, cost-effectiveness, and site management. Regular audits are conducted to ensure compliance with Opalspace's high standards, and non-performing partners are promptly removed from our network.
4. When do I choose a service partner for my project?
After finalizing your designs, your designer will share quotations from select service partners. You and your designer will choose the most suitable partner based on your project requirements.
5. Can I participate in selecting a service partner?
Yes, while your designer typically selects a partner using our algorithm-based matching system, you're welcome to participate. Speak with your designer to understand how you can be involved in this step.
6. How many quotes will I receive?
Typically, two to four quotations are sufficient to identify the best partner for your project. However, additional quotes can be shared if needed, though this might extend project timelines due to prolonged negotiations.
7. What if the quotes are higher than expected?
If the initial quotes exceed your budget, your designer will request additional quotes from partners that align better with your financial expectations.
8. Can I hire my own contractor?
Unfortunately, no. Opalspace ensures that all service partners meet strict quality criteria through audits. This guarantees the reliability of their work and eliminates the need for external contractors.
9. Will my service partner handle all project requirements?
Service partners are selected based on their ability to execute all services outlined in your design plan. Additional experts may be brought in for niche requirements like home automation to fulfill specific needs.
10. What is the timeline for modular product installation?
Once your order is confirmed, we aim to deliver and install modular products such as kitchens, wardrobes, and storage solutions within 45 days. Materials will be dispatched for projects involving only modular products after site readiness and payment completion.
11. What are the conditions for 45-day delivery?
The 45-day delivery service, available in Dl-NCR, is subject to these terms:
- Only applicable to projects using Assured Laminates.
- Delivery timeline begins after 50% payment is completed.
- Valid for projects worth up to INR 10 lakh.
- Does not include special finishes, appliances, or semi-modular setups.
Payment terms for this service are as follows:
- 5% or INR 15,000 on booking (whichever is higher).
- 50% payment upon order confirmation.
- 100% payment within 7 days of confirmation.
12. What happens if I hire an independent contractor for civil work?
If civil work is handled externally, Opalspace modular products will be delivered only after site readiness is confirmed. Materials can be stored for up to 7 days without additional charges. Beyond this period, warehousing fees of INR 500 per day will apply.
13. When will work begin?
Work will commence immediately after receiving your order confirmation payment.
14. Will service partners delay the project?
We strive to meet all project deadlines. Your designer ensures that service partners adhere to agreed timelines. Any delays caused by unforeseen circumstances will be communicated promptly.
15. Who is my main point of contact during installation?
Your designer remains your go-to person throughout the project, including the installation phase. They will address all your queries and concerns to ensure smooth execution.
16. How is project quality audited?
Our dedicated audit team conducts regular quality checks at the site. This team works alongside your designer to address issues, maintain standards, and ensure the project progresses smoothly.
17. Are Opalspace services chargeable?
All services are chargeable and included in the final Bill of Quantities (BOQ). This transparent approach ensures clarity regarding costs before you confirm your order.
18. Are service costs inclusive of taxes?
All quoted prices include applicable taxes, ensuring no hidden fees.
19. Why is there an expiry date on quotes?
As a marketplace, Opalspace does not control third-party costs. Prices are subject to change due to market fluctuations but remain valid during the quote's specified validity period.
20. Will I receive separate invoices from service partners?
Yes, service partners provide invoices for the products and services they offer. Opalspace issues invoices for design and handling fees only.
21. Do service partners offer warranties?
Many service partners provide warranties for their products and services. While Opalspace facilitates these commitments, warranties are directly handled by the respective partners.
22. What does the insurance cover include?
In the rare event of damages, Opalspace provides insurance coverage of up to INR 10 lakh or the project value, whichever is lower.
23. Can I get a refund if I'm dissatisfied with the service partner?
Refunds are not available after order confirmation. However, we will replace your service partner if their work does not meet quality expectations.
24. Are Opalspace services available separately?
No, Opalspace services are exclusively offered in our home design packages.
Paying for My Home Interiors
1. What are the payment terms?
Our payment structure is designed to align with the project's progress, ensuring transparency and ease.
- Booking: Secure your project by paying 10% of the final quote or INR 25,000 (whichever is higher).
- Design Finalization: Once the entire scope and design are approved, a cumulative 50% payment of the final quotation is required.
- Execution Milestone: Before initiating the execution phase, a cumulative 100% payment must be completed.
For larger or more complex projects, interim payments may also be necessary during the design phase to accommodate specific timelines and requirements.
Payment Stages Overview:
| Order Type | Work Involved | Execution Milestone | Handover |
|---|---|---|---|
| Civil & MEP | MEP base work & POP completion | MEP fixtures, fittings & painting | Final painting & handover |
| Custom Furniture (Workshop) | Carcass quality check | Installation | Final assembly and handover |
| Custom Furniture (On-site) | Wood framework completion | Installation | Completion and handover |
| Catalogue Products | NA | Pay balance 50% for delivery | Installation and final setup |
2. How much will the design service cost?
Your designer will provide a detailed design proposal with an estimated cost after the initial free consultation. The final cost may vary depending on the designs, materials, and choices made during the project.
3. Are site visits chargeable?
No, your Opalspace designer will not charge for site visits. However, the number of site visits included is limited. For more details, consult with your designer.
4. What does the final project cost include?
The total project cost covers:
- Furniture and products
- Design and management fees
- Service charges
- Delivery and installation costs
- Applicable taxes
This ensures a comprehensive package without hidden fees.
5. What is the design and management fee?
Opalspace charges up to 15% of the project value to compensate for your designer's time, effort, and expertise in managing your home interior project.
6. Why might the final quotation differ from the initial one?
The initial quotation is an estimate based on preliminary requirements. As you make final decisions regarding designs, materials, and furniture, the quotation may increase or decrease to reflect these choices accurately.
7. Will product and furniture pricing change over time?
Yes, product pricing may vary due to market conditions. Your final quotation will include an expiry date to lock in the prices during the quote's validity period.
8. Why isn't pricing based on the square footage of my home?
Square footage does not accurately reflect the cost of home interiors. The cost depends on design intricacy, furniture, and material selection. For example, a 1BHK with intricate detailing might cost more than a minimalistic 3BHK.
9. Do I pay the designer and service partner directly?
No, all payments should be made directly to Opalspace. This centralized process ensures secure and trackable transactions while eliminating the need for separate payments to the designer or service partner.
10. Do I need to pay a premium for the insurance cover?
No, Opalspace provides insurance coverage for damages up to INR 10 lakh or the project value, whichever is lower, at no extra cost to you.
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At every stage, we supervise your project, managing all the details and coordinating with the builders.